Care Group Noorderboog combines Facility & IT management in one system
Round-the-clock care. Everything from personal care to medical treatment. Every day, employees from 16 location throughout the Netherlands dedicate themselves to care for the elderly. The supporting services in the organisation are greatly helped by Ultimo. Noorderboog uses the Ultimo applications for IT, Facilities and Reservations every day.
Guidance and configuration
Care Group Noorderboog used to be part of the Isala Diaconessenhuis hospital. Care Group Noorderboog was formed when the hospital and the healthcare group split up in 2016. The Isala Diaconessenhuis hospital already worked with Ultimo On-Premise. Because of the split-up a new IT environment needed to be set up. They chose Ultimo SaaS. The decisive factors were Ultimo’s organisational personality and the flexibility of the software. Great working with the software and great working with Ultimo.
All facilities services in one platform
A year ago, Care Group Noorderboog started using the software for facilities as well. All reports are submitted via Ultimo’s module Service desk. Via the service desk, Noorderboog processes everything: reservations, catering, cleaning, reports, you name it. The reports they forward to Technical Services. Replace lights Paint walls Replace toilet seats Technical Services records everything they do in Ultimo. From report to processing. This is how Noorderboog creates total understanding and awareness of all their facilities processes.
Results by Ultimo so far:
- Grip and efficiency when dealing with facility processes, incidents and service requests;
- More result-driven understanding;
- Higher availability of IT assets;
- Improved collaboration, communication and expectations
- Increased efficiency
- Operational excellence
- A standardized way of working, which is key for the Operational Excellence program
- Higher availability of assets and a safe workplace
- Better cost control, OPEX as well as CAPEX